Returns & Refunds Policy
Because our products are consumable food items, our returns policy is deliberately narrow — focused on making things right when something goes wrong, not general change-of-mind returns. The exact return window for your order is shown on your order page under My Account → Orders.
What's eligible for a return
We accept returns or replacements only for items that arrive damaged, defective, tampered with, incorrect, or missing from your order.
We do not accept returns for change of mind once a food product has been delivered, for food-safety reasons.
How to request a return
Contact our customer-care team with your order number and clear photos (or a short video) of the issue as soon as possible after delivery — the sooner you reach out, the faster we can help.
Our team will review the issue and confirm whether a replacement or refund applies, in line with this policy.
Refunds
Approved refunds are issued to your original payment method (or as store credit, where applicable) and typically reflect within 5–7 business days of approval.
Shipping charges are refunded only when the issue was our error (damaged, defective, incorrect or missing items); they are non-refundable for other cases.
Cash on Delivery orders are refunded via bank transfer or UPI to the details you provide once the return is approved.
Questions about a specific order
For the fastest help, reach out through the Contact page with your order number ready, or track your order's status any time from the Track Order page.